Refund Policy

Pointer is sold through Paddle.com Market Limited ("Paddle"), our authorized reseller and Merchant of Record. Your purchase contract is with Paddle, so refunds are handled under Paddle's Buyer Terms and Refund Policy, which apply to every purchase and take precedence over this page.

You may request a refund within 14 days of a purchase. Paddle reviews each request individually, taking into account how much of the Services has been used, and may approve it in full, in part, or decline it. Where local consumer law gives you stronger rights, those rights always apply.

Refund requests go to Paddle, not to us. Use the link in your purchase confirmation email, or visit paddle.net and choose "Request refund".

You can cancel a subscription at any time from your account. Cancelling stops future charges from the end of the current billing period. It is separate from a refund.

Free trial

New accounts start with a 7-day free trial. A payment method is required to begin it, and you are not charged during the trial.

If you do not cancel before the trial ends, the trial converts automatically to a Pointer Pro monthly subscription at $49 per month, charged to the card you provided. It converts to the monthly plan, never to the annual one.

Cancel at any point before the trial ends and you are not charged at all. Cancel from Account → Manage, which opens Paddle's billing portal. If you cancel, you keep access for the remainder of the 7 days.

Contact

Questions about this policy can be sent to ssnajims22@gmail.com. For refund requests and billing enquiries, please contact Paddle using the options above.